Frequently Asked Questions

1. How do I book and what information do you need from me?

There are a few different ways you can book your trip:
Through our website - after you decide on a tour hit the "book now" button on the site and enter the requested info and end with your credit card number to confirm your booking. Please don't wait too long as we keep our groups small and tours may sell out. 
Through email - our e-mail address is info@divesilfra.is. Please include your name, the number of people in your party, where you are staying, and contact information including either email or a phone number.
By phone- call us directly at our office and we will help you out. Our phone number is +354-519-6800.
Telepathy - we already sent you the info!

Please note that your booking is not complete until you have paid for the tour and received your voucher. 

2. Weather and Clothing

You can expect all kinds of weather in Iceland so we advise you to be able to dress accordingly. Wind- and waterproof clothing is essential in Iceland all year around. Good sturdy shoes are also a good idea, especially if you are planning to go out of the city. The average temperature in Iceland is about 3°C and about 5°C in Reykjavik. During the summer, the average is about 13°C and -3°C during the winter months. The south of Iceland has around 3000 mm annual rainfall but the northern part only has about 400 mm. Weather forecast .

3. Northern Lights

Iceland is one of the best places to spot this natural phenomenon. The best season for aurora borealis hunters to visit Iceland is from mid-September to mid-April. Aurora forecast.

4. What currency do you accept?

All the prices on our website are in ISK (Icelandic króna) but you can see the prices in EURO as well. The EURO price is obtained by converting it with the currency exchange rate of the Icelandic Federal Bank. If you would like to calculate the price of our tours in some other currency you can do so here. When you pay with credit card the price will be charged in your currency with the exchange rate of the day of purchase. 

5. What is the Golden Circle?

The Golden Circle is a name for the very popular sightseeing route that connects Reykjavík with Thingvellir National Park, Geysir Hot Spring area and Gullfoss Waterfall.  Read more about it here.

6. Can I drink alcohol before or during your tours?

NO! Absolutely not. The consumption of alcohol makes you more prone to hypothermia and can lead you to making unpredictable mistakes that may compromise your safety and the safety of the other participants and/or guides. We make no exceptions to this policy. If we suspect that participants are intoxicated we reserve the right to deny them from participating in the tour. All participants will be required to sign a waiver prior to departure that states they are not under the influence of alcohol and/or drugs.

7. Can I bring my camera on the snorkeling trip / scuba diving trip?

You can bring a camera, but if it is not waterproof it will get ruined. We recommend a waterproof camera. You can hire a waterproof digital camera or buy a waterproof disposable camera from us.

8. What about safety?

Safety is our number one priority and therefore we make sure that all our customers are well informed about all safety issues and know how to maneuver our safety equipment when needed. Due to the nature of the outdoors, we are subject to the same environmental risks as in any other wild natural environment. Should you wish to participate in one of our trips, we ask you to sign a waiver stipulating that you are fit to participate in such activities and assume all inherent risks in doing so.

9. Do I need insurance before going on one of your trips?

We recommend that you have personal health insurance coverage when participating in adventure activities in Iceland, just as we would recommend in any country you are traveling, but no special insurance is needed to participate in the tour. If you have any medical conditions that could affect you on the trip, please be sure to let the guides know about it.

10. If I am traveling solo, can I still book a trip with you?

Yes you can. There is no minimum for our snorkeling tours, any snorkeling combo tours or diving tours. So you can join our tours as a solo traveler.   
You are welcome to contact us anytime if you still have some unanswered questions!